FAQs Portal

General Event information

• 1. Where and when is the FIFA Intercontinental Cup™ being held?
• 2. Which teams are taking part?
• 3. What is the match schedule?
• 4. What are the official addresses of the FIFA Intercontinental Cup™ stadiums in its final stages?
• 5. Will public parking be available at the stadiums?
• 6. When will the matches kick off?

General Ticketing Information

• 1. When will tickets for the FIFA Intercontinental Cup™ go on sale?
• 2. What official sales outlet has been established by FIFA for the sale of tickets?
• 3. As a Club Supporter, how do I get tickets?
• 4. Can I buy tickets directly at the stadium?

Ticketing Account Enquiries

• 1. How can I change the email address of my FIFA Ticketing account?
• 2. I have forgotten the password of my FIFA ticketing account. What should I do?
• 3. How can I edit some of the personal information in my FIFA ticketing account?
• 4. Who can I contact if I have a question regarding the ticket purchase process?
• 5. How old do I have to be to purchase tickets?

Customer information / Personal data

• 1. What customer information do I have to provide to purchase a ticket?
• 2. Why do I have to provide this information?
• 3. Is my personal data protected by the General Data Protection Regulation (GDPR)?

Sales phases, ticket products and ticket categories

• 1. When will tickets go on sale for the last three matches of the FIFA Intercontinental Cup™?
• 2. What types of tickets are available to the general public?
• 3. Which ticket categories are available for the FIFA Intercontinental Cup™?
• 4. What is the maximum number of tickets I can purchase?

Accessibility tickets

• 1. Are any tickets available for disabled fans and those with limited mobility?
• 2. How do I purchase Accessibility Tickets?
• 3. Can I request a companion ticket if I apply for an Accessibility Ticket?
• 4. As the main ticket purchaser, can I be the companion of a guest who has an Accessibility Ticket? Are Accessibility Ticket customers entitled to obtain a parking pass
• 5. Are Accessibility Ticket customers entitled to obtain a parking pass?

Entry to the stadium and seating

• 1. Will I be informed about the location of my seat when I purchase a ticket?
• 2. What do I need to enter a stadium on matchday?
• 3. Can I cancel my purchase and return my ticket(s) if I do not like the location of my seat or if I am not assigned a seat adjacent to my guests?
• 4. Is there a minimum age for children to pay for a ticket?
• 5. Can I request to be seated next to my friends?
• 6. Can I leave and re-enter the stadium?

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Ticket Prices

• 1. What currency is used for the ticket prices?
• 2. What are the prices for the Individual Match Tickets?
• 3. Is there any reduced ticket price or gratuity for children my child?

Payment Methods

• 1. What payment methods are accepted to purchase tickets?
• 2. What is the payment card security code and where can I find it?
• 3. I attempted to pay online, but my payment was unsuccessful. What should I do?
• 4. Will my payment card and personal information be secure when I purchase tickets?

Ticket Confirmation

• 1. May I reject tickets I have purchased upon receipt of the ticket confirmation?
• 2. How will ticket confirmations be sent?
• 3. I have not received any communication from FIFA Ticketing. Why not?

Cancellation of Tickets

• 1. Once I have purchased tickets, can I cancel them and return them to FIFA Ticketing?
• 2. Once I have purchased tickets, can FIFA Ticketing cancel them?

Consequences of a breach of ticketing rules

• 1. Where can I find the ticketing rules?
• 2. What will happen if I breach the ticketing rules?
• 3. Am I responsible for the behaviour of my guest(s)?

Resale Information

• 1. What are the prices at which tickets will be offered for resale?
• 2. What is the General Public Ticket Resale Policy?
• 3. How will tickets be delivered following a purchase through the Official FIFA Resale Platform?
• 4. Can I take back my ticket(s) after submitting them for resale on the FIFA Official Ticket Resale Platform?
• 5. How can I make my ticket(s) available for resale through my FIFA Ticketing account?
• 6. Can I resell or purchase an Accessibility Ticket on the FIFA Official Ticket Resale Platform?

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Mobile Ticket Delivery

• 1. What is a mobile ticket?
• 2. Where can I download the official FIFA mobile ticketing app?
• 3. Once I have downloaded the official FIFA mobile ticketing app, how can I access my ticket(s)?
• 4. Can I download the official FIFA mobile ticketing app on a mobile operating system other than Android or iOS (Apple)?
• 5. As the main ticket applicant, can I send my own ticket(s) to somebody else?
• 6. How will ticket(s) be delivered to my guest(s)?

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FIFA ID Registration

• 1. How do I create a FIFA ticketing account?
• 2. I didn’t receive the verification email after registering. What should I do?
• 3. Can I register multiple accounts with the same email address?
• 4. Why do I need to verify my email address to complete registration?
• 5. Can I update my login email address after registering
• 6. What are the password requirements for my FIFA ticketing account?

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Further Information

• 1. Unable to find what you were looking for?
• 2. Do I need any other documentations to attend the FIFA Intercontinental Cup 2024™?