If there is more than one ticket for a given match in your FIFA ticketing account, you may keep one ticket for yourself and send some or all the others to your guest(s). To proceed, please follow the steps detailed below:
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- Step 1: Log in to your account on the FIFA Intercontinental Cup 2024™ app. You can access your tickets by clicking the “My Tickets” button on the app's Home page or the Wallet icon in the top right corner..
- Step 2: Select the ticket you want to distribute to your guest.
- Step 3: As long as your guest has not downloaded the ticket(s), you will be able to see them in the “Transactions” tab under the “Pending” section. At this stage, your guest has not yet accepted the ticket(s), and they have the option to reject them, if needed.
- Step 4: Until the guest accepts the ticket(s), you can also cancel the action in the “Transactions” tab under the “Pending” section.
- Step 5: Once the ticket has been successfully sent and downloaded/accepted by the guest, it will disappear from the main purchaser's “Transactions” tab under the “Pending” section and appear in the “Transactions” tab under the “Completed” section. The main purchaser will receive notifications informing them of the success of the sending. From this moment on, the main purchaser cannot retrieve the tickets that have been sent to their guests.
Please note that ticket holders must be at least 16 years old to register for the FIFA Intercontinental Cup 2024™ app.
Ensuring that each ticket holder has their ticket in their mobile ticketing app for a given match guarantees a smooth entrance into the stadium. If you encounter any issues or need assistance, please contact FIFA Customer Support via the contact form.